Obtain
Telephone Advice?
If you need to speak to a doctor or nurse for advice, please ring between 11.30am
and 12.30pm.
How Do I...
Make
An Appointment?
The appointments
line is open between 8.30am and 4.30pm.
Our standard length of appointment
is 10 minutes.
You can improve the continuity of your care by arranging
further appointments about a particular problem with the same doctor each time
(wherever possible).
Please make cancellations as far in advance as possible.
You
can help us give each of your problems the attention they require by trying to
avoid bringing several problems to one 10 minute appointment. Please try to make
separate appointments.
If you have a problem that is likely to be particulary
time-consuming, please book a double appointment.
We will always offer
you an appointment the same day if urgent, but please do not use this system for
non-urgent problems; its abuse will cause problems for patients in genuine need.
How
Do I...
Obtain
A Home Visit?
Home
visits are available for the housebound. In most cases, such as 'hot children',
the patient can be safely taken to the surgery where all the facilities for proper
examinations and tests are available.
If a home visit is necessary,
please request the visit before 10.00am if possible.
How
Do I...
Obtain
Test Results?
Telephoning
for results is best done in the afternoon.
How
Do I...
Obtain
A Repeat Prescription?
Repeat
prescriptions can be obtained by leaving the repeat prescription slip in the box
by reception. Please try to allow two working days before collection from the
receptionist. Most of the local pharmacies run a collection service for repeat
prescriptions; please ask at the local chemists for details.
How
Do I...
Make
A Comment/Complaint?
There is an established complaints procedure. Please ask to see the practice
manager or, if you do not want to do that, put your concern to him in writing.
How
Do I...
Register?
To register with
the practice you need to come to the surgery, bringing your NHS card with you.
If you do not have this you need to complete a registration form. You will be
registered with the duty doctor at the time but you will be free to request an
appointment with the doctor of your choice when making an appointment.
