Obtain
Telephone Advice?
It is possible to book an 'on the day' telephone call for follow-up advice.
How Do I...
Make
An Appointment?
Our
Appointments line is 01684 293649
The appointments
line is open between 8.30am and 4.30pm.
Our standard length of appointment
is 10 minutes.
You can improve the continuity of your care by arranging
further appointments about a particular problem with the same doctor each time
(wherever possible).
Please make cancellations as far in advance as possible.
You
can help us give each of your problems the attention they require by trying to
avoid bringing several problems to one 10 minute appointment. Please try to make
separate appointments.
If you have a problem that is likely to be particulary
time-consuming, please book a double appointment.
We will always offer
you an appointment the same day if urgent, but please do not use this system for
non-urgent problems; its abuse will cause problems for patients in genuine need. We run a nurse triage system where for urgent health problems you will be telephoned back before an appointment is given as it may not be necessary.
How
Do I...
Obtain
A Home Visit?
Home
visits are available for the housebound. In most cases, such as 'hot children',
the patient can be safely taken to the surgery where all the facilities for proper
examinations and tests are available. The doctor can see more patients quick if they come to the surgery.
If a home visit is absolutely necessary,
please request the visit before 10.00am if possible.
How
Do I...
Obtain
Test Results?
Please telephone
for results after 2.00pm in the afternoon.
How
Do I...
Obtain
A Repeat Prescription?
Repeat
prescriptions can be obtained online or by leaving the repeat prescription slip in the box
by reception. Please try to allow two working days before collection from the
receptionist. Most of the local pharmacies run a collection service for repeat
prescriptions, but they require four working days; please ask at the local chemists for details.
How
Do I...
Make
A Comment/Complaint?
There is an established complaints procedure. Please put any concerns in writing, address to the practice
manager.
How
Do I...
Register?
To register with
the practice you need to come to the surgery in person, bringing your NHS card with you.
If you do not have this you need to download (Click here) and complete a registration form. We require some form of ID plus proof of residency (eg recent utility bill). If you are registering a child, they should also come with you to the surgery. You will be
registered with the duty doctor at the time but you will be free to request an
appointment with the doctor of your choice when making an appointment.
Remeber to let us know, in writing, of any subsequent changes to your personal details.
