Watledge Surgery

Violence

Staff treating patients have a right to work free from any form of threats, fear, abuse or violence, whether physical or verbal. The GP practices in Gloucestershire have agreed a Zero Tolerance Policy. Depending on the level of the incident, a patient who is verbally rude or mildly abusive may be given a 'Yellow Card' as a final warning. Any further incident will result in a 'Red Card', the patient may face police charges resulting from the incident and will not be seen by any local GP Practice. The patient will have to travel to Gloucester to the Vaughan Centre to receive any further GP services in a secure environment and will not receive home visits.

Primary Care Trust

The PCT which covers our practice can be contacted at:

Gloucestershire PCT,
Sanger House, 5220 Valient Court,
Gloucester Business Park, Brockworth,
Gloucester, GL3 4FE

Tel: 08454 221500

Freedon Of Information – Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available. This scheme is available from reception.

Confidentiality

All our staff are bound by strict rules of confidentiality. We are a computerised practice and registered under the Data Protection Act. Patient information is available exclusively to doctors, nurses, other visiting health care professionals and members of staff. We must receive your written consent before we can disclose any information to third parties.