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Violence
Staff treating patients have a right to work free from any form of threats, fear,
abuse or violence. The GP practices in Gloucestershire have agreed a Zero Tolerance
Policy. Depending on the level of the incident, a patient who is verbally rude
or mildly abusive may be given a 'Yellow Card' as a final warning. Any further
incident will result in a 'Red Card', the patient may face police charges resulting
from the incident and will not be seen by any local GP Practice. The patient
will have to travel to Gloucester to the Vaughan Centre to receive any further
GP services in a secure environment and will not receive home visits.
Primary
Care Trust
The PCT which covers our practice can be contacted at:
Gloucestershire PCT,
Sanger House,
5220 Valient Court,
Gloucester Business Park,
Brockworth,
Gloucester,
GL34FE
Tel: 08454 221 500
Freedon
Of Information – Publication Scheme
The Freedom of Information Act 2000 obliges the practice to produce a Publication
Scheme. A Publication Scheme is a guide to the 'classes' of information the practice
intends to routinely make available. This scheme is available from reception.
Confidentiality
All staff are bound by strict rules of confidentiality. We are a computerised
practice and registered under the Data Protection Act. Patient information is
available exclusively to doctors, nurses, other visiting health care professionals
and members of staff. We must receive your written consent before we can disclose
any information to third parties.
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